SHIPPING POLICY

Last Updated: 18 June 2024.

1. Overview

This Shipping Policy outlines how Weapon Safe Solution (“we”, “our”, “us”) handles the delivery of products purchased through our website:
👉 https://weaponsafesolution.com/

By placing an order, you agree to the terms outlined below.

2. Shipping Areas

We currently ship within:

• South Africa (nationwide)

For deliveries outside South Africa, please contact us before placing an order.

3. Processing Time

• Orders are processed within 1–3 business days after payment is confirmed
• Orders are not processed on weekends or public holidays
• You will receive a confirmation email once your order has been dispatched

Delays may occur during peak periods or due to stock availability.

4. Delivery Timeframes

Estimated delivery times:

• Major Cities: 2–5 business days
• Regional Areas: 3–7 business days
• Remote Locations: 5–10 business days

These timeframes are estimates and not guaranteed.

5. Shipping Costs

Shipping fees are:

• Calculated at checkout based on:
  • Delivery location
  • Product size and weight (gun safes are heavy items)

We may offer free shipping promotions from time to time.

6. Delivery Method & Requirements

Due to the size and weight of gun safes:

• Delivery is typically kerbside (curbside) only, unless otherwise agreed
• Customers must ensure:
  • Adequate access for delivery vehicles
  • Sufficient assistance to move the safe into position

Additional charges may apply for:

• Staircases
• Difficult access
• Specialized handling

7. Installation (If Applicable)

If installation services are offered:

• Installation must be arranged separately or selected at checkout
• Additional fees apply
• Installation must comply with South African firearm storage laws

We strongly recommend professional installation to ensure compliance.

8. Tracking Your Order

Once dispatched, you will receive:

• A tracking number (where available)
• Instructions to monitor delivery progress

If you do not receive tracking details, please contact us.

9. Delays & External Factors

We are not responsible for delays caused by:

• Courier issues
• Weather conditions
• Public holidays
• Strikes or civil disruptions
• Incorrect delivery information provided by the customer

10. Risk & Ownership

• Risk passes to the customer upon delivery
• You are responsible for inspecting the product upon receipt

If someone else receives the item on your behalf, it is considered delivered.

11. Damaged or Missing Items

If your order arrives damaged or incomplete:

1. Notify us within 48 hours of delivery
2. Provide:
   • Photos of the damage
   • Order details

We will assess and arrange:

• Replacement
• Repair
• Refund (if applicable)

12. Failed Deliveries

If delivery cannot be completed due to:

• Incorrect address
• No one available to receive the order
• Inaccessible property

You may be charged:

• Re-delivery fees
• Storage fees (if applicable)

13. Collection Option (Optional)

If applicable, customers may choose to:

• Collect orders from our premises by appointment
• Bring appropriate transport and assistance

14. Contact Us

For shipping-related queries:

Weapon Safe Solution
Website: https://weaponsafesolution.com/
Email: sales@weaponsafesolution.com